Careers

Contracts Manager

Campion homes have been operating in the East of Scotland for over 35 years. We have built a solid reputation with our clients for building quality homes in both the private and affordable housing sector.  We are growing, we’re broadening our customer base and we’re always looking at ways in which we can build on our successes.

At Campion, it’s all about the relationship. We’ve worked hard to build trusted relationships, based on mutual respect and partnership working. We want people who can build on those relationships and understand that being accountable is about maintaining and improving high standards.

We’re looking for an experienced Contracts Manager to take responsibility for the day to day running of multi-site operations from site start to completion and aftersales services, ensuring that programmes, quality and cost targets are achieved within agreed budget and timescales.

Key Responsibilities

• Manage compliance at all times to the company health and safety standards, business processes and any further laws or legislation.
• Ensure adequate and suitable resources are available for an effective site start.
• Monitor all plots performance against the build programme and address any issues that are delaying plots.
• Advise dates to support sales/build meetings to ensure all Legal Completions are programmed accurately and achieved in a timely manner.
• Regularly visit sites and arrange/attend sub-contract meetings with Site Manager and Housing Association representatives ensuring that all necessary resources and information are made available to achieve programme dates or any target dates that may be set from time to time.
• Manage costs on site in relation to labour, materials, customer care and replacement materials.
• Ensure that all plots are built to the highest standard of quality, at a minimum, comply with the warranty provisions and Building Regulations.
• Conduct quality control procedures and inspections at the correct timings and managing any defects so as not to incur additional cost, time delays to the programme or reduction in the final quality.
• Liaise proactively with other internal departments, externals suppliers and partners to ensure the build programme is achieved.
• Provide coaching to site management to develop their skills and experience. This should take the form of regular PDR and development meetings but also informal and short-term site-based learning.
• Promote good behavioural example in all aspects of health and safety, organisation, conduct, quality of work and professionalism.

What we’re looking for: -

• Extensive experience of managing build programmes and managing key KPIs across a number of sites, particularly during busy periods of the year and with changing priorities

• You will have had relevant management experience in private developments or affordable housing sector.
• You will be able to organise and prioritise workloads and manage expectations appropriately, work under pressure and deal with changing and challenging of workloads.
• You will be self-motivated and demonstrate an enthusiasm and a passion to succeed.
• Apply effective problem-solving techniques and demonstrate a positive approach to enable your teams to overcome barriers, aide progress and meet their priorities.
• You will be able to draw upon your influencing skills in order to overcome difficulties and achieve optimal outcomes.
• Demonstrate the ability to interpret and apply company policy, process and management arrangements and contribute to the improvement and development as part of business improvement plans.
• Demonstrate the ability to forecast and manage budgets.
• You will be able to demonstrate good written skills, be able to produce written reports and complete accurate records.
• A member of the Chartered Institute of Builders and/or qualified to NVQ level 5 in Construction Management or a time served tradesman with considerable experience of the full range of construction trades.
• Current Full UK Driving license and access to a car.
• Basic ability to use Microsoft packages, word, excel, outlook.
• Working knowledge of CDM regulations.

If you are interested, please send your CV to HRservices@campionhomes.com

Customer Care Manager

Campion homes have been operating in the East of Scotland for over 36 years. We have built a solid reputation with our clients for building quality homes in both the private and affordable housing sector.  We are growing, we’re broadening our customer base and we’re always looking at ways in which we can build on our successes.

At Campion, it’s all about the relationship. We’ve worked hard to build trusted relationships, based on mutual respect and partnership working. We want people who can build on those relationships and understand that being accountable is about maintaining and improving high standards.

We’re looking for an experienced Customer Care Manager to lead and manage the team ensuring high standards of customer care by delivering timely and effective aftercare service and support for the affordable and private clients.

Key Responsibilities

• Manage the day-to-day operations of the Customer Care department liaising with internal and external customers, Housing Associations, private clients and subcontractors.
• Monitor and manage defect resolution processes to ensure they are completed in a timely manner.
• Review all defects reported to ensure they meet the criteria by either reviewing photographs or arranging to visit the client.
• Ensure all customer defects are responded to within agreed timescales and in line with the 2-year builder warranty period and 10-year NHBC structural defects.
• Attend and schedule any required NHBC resolution meetings with clients.
• Liaise with Site Managers and Sub-Contractors to ensure timely resolution of issues.
• Arrange visits and follow up to ensure quality and completion of work.
• Responsible for distributing the Defects report on a weekly basis to ensure deadlines and KPS’s are being met.
• Responsible for Private client defects ensuring these are either sent to the Site Management team or the appropriate Subcontractor if the site is complete
• Manage escalated customer defects or complaints and complex cases.
• Escalate any supplier issues or subcontractor performance issues
• Ensure compliance with all health and safety, legal, and regulatory requirements.
• Contribute to the development of strategies to improve the customer journey and overall satisfaction.
• Lead, mentor, and support the Customer Care Operative.

What we’re looking for: -

• Proven experience in a similar role within the house building industry or similar.
• Strong knowledge of residential construction processes and NHBC standards.
• Excellent communication and interpersonal skills.
• Ability to manage and resolve customer complaints effectively.
• Proficient in Microsoft Office and experience of COINS would be advantageous
• Strong leadership and team management skills.

If you are interested, please send your CV to HRservices@campionhomes.com

Campion homes have been operating in the East of Scotland for over 36 years. We have built a solid reputation with our clients for building quality homes in both the private and affordable housing sector.  We are growing, we’re broadening our customer base and we’re always looking at ways in which we can build on our successes.

At Campion, it’s all about the relationship. We’ve worked hard to build trusted relationships, based on mutual respect and partnership working. We want people who can build on those relationships and understand that being accountable is about maintaining and improving high standards.

We’re looking for an experienced Estimator to join our commercial team working from inception to Tender completion in both contracting and private development requiring a long-term collaborative approach to relationships with Clients, Consultants, all internal departments and supply chain partners

Key Responsibilities

• Review and understand the technical specifications and commercial terms and conditions provided by Clients.
• Liaise with Client / Commercial team to understand, influence and finalise technical requirements.
• Maintain a detailed sub-contractor and supplier data base and develop relationships with supply chain partners.
• In conjunction with project team select/agree subcontractor & materials supplier enquiry list.
• Co-ordination of Tender preparation from acceptance of completed Bills of Quantities to Tender Settlement.
• Adopt best practice principles in all Tenders and technical proposals.
• Ensure that the Company's quality standards are embedded in all Tenders and proposals.
• Establish and maintain long-term working relationship with Clients.

What we’re looking for: -

• Ability to interpret technical information, including detailed design drawings.
• Proven ability to produce high-quality tenders and proposals.
• Self-motivated and proactive, with strong organisation skills.
• Able to work to tight deadlines and take ownership through to completion.
• Construction experience with a main contractor, ideally within Design & Build.
• Commercial awareness, including package negotiation and influencing skills.
• Strong IT skills (MS Office) and experience with EValuate or similar estimating software.

If you are interested, please send your CV to HRservices@campionhomes.com