Careers

IT Support Technician

Campion homes have been operating in the East of Scotland for over 35 years. We have built a solid reputation with our clients for building quality homes in both the private and affordable housing sector.  We are growing, we’re broadening our customer base and we’re always looking at ways in which we can build on our successes.

At Campion, it’s all about the relationship. We’ve worked hard to build trusted relationships, based on mutual respect and partnership working. We want people who can build on those relationships and understand that being accountable is about maintaining and improving high standards.

We are looking for and IT Support Technician to provide 1^st line support to all Directors, Managers and employees with all IT related issues or queries.  To be proactive, investigate and offer solutions / support where required.  Work closely with the Business and Information Systems Manager to continue to develop and improve the IT service to the business.

Key Responsibilities

• Supporting the day-to-day operations of the Campion Homes IT team by providing effective 1^st line support.
• Ensure timely response and resolution of customer incidents and service requests via our IT Service management system.
• Create, log, update, prioritise and resolve incidents or service requests.
• Support and collaborate with colleagues, sharing knowledge.
• Work with the BIS Manager on development and improvement projects.
• Identify incidents that may lead to a Major Incident or Problem call using ITIL best practices.

Your technical responsibilities will include:

• Providing 1st line support in areas such as:
  • Microsoft 365 administration and troubleshooting including Multi Factor Authentication.
  • Installation and diagnosis of company-approved software.
  • Hardware & Software troubleshooting.
• Triage incidents and escalate to either BIS Manager, Managed Service Provider or 3^rd party application support as necessary.
• Intune Administration.
• Installing and configuring all company devices including laptops, mobiles, tablets etc.
• Supporting staff at head office and across our construction sites (remotely and on-site as required).
• Responsibility for all print devices, Papercut, scanning, ink management for site printing.
• Assisting BIS Manager with support and administration of ERP (COINS).
• Internal Documentation and End User Knowledgebase creation and maintenance.
• Administer and manage SharePoint on a day-day basis.
• Provide Teams Administration and support for meeting room equipment.

What we’re looking for: -

• Relevant degree qualification.
• ITIL foundation qualification or good sound knowledge.
• Experienced in Windows 11.
• Experienced in Microsoft 365 (Office) apps.
• Experience with Microsoft 365 online products would be beneficial.
• Full UK Driving license and have own transport.
• Calm under pressure – able to assist users with patience and professionalism.
• A team player with a proactive approach to problem solving.
• A confident communicator with the ability to influence both verbally and written.
• Highly motivated with a flexible approach.
• A willingness to continually develop levels of knowledge.
• Ability to support staff at different levels of IT knowledge and experience.
• Excellent time management and organisational skills with the ability to achieve results.

If you are interested, please send your CV to HRservices@campionhomes.com

Campion homes have been operating in the East of Scotland for over 36 years. We have built a solid reputation with our clients for building quality homes in both the private and affordable housing sector.  We are growing, we’re broadening our customer base and we’re always looking at ways in which we can build on our successes.

At Campion, it’s all about the relationship. We’ve worked hard to build trusted relationships, based on mutual respect and partnership working. We want people who can build on those relationships and understand that being accountable is about maintaining and improving high standards.

We’re looking for an experienced Estimator to join our commercial team working from inception to Tender completion in both contracting and private development requiring a long-term collaborative approach to relationships with Clients, Consultants, all internal departments and supply chain partners

Key Responsibilities

• Review and understand the technical specifications and commercial terms and conditions provided by Clients.
• Liaise with Client / Commercial team to understand, influence and finalise technical requirements.
• Maintain a detailed sub-contractor and supplier data base and develop relationships with supply chain partners.
• In conjunction with project team select/agree subcontractor & materials supplier enquiry list.
• Co-ordination of Tender preparation from acceptance of completed Bills of Quantities to Tender Settlement.
• Adopt best practice principles in all Tenders and technical proposals.
• Ensure that the Company's quality standards are embedded in all Tenders and proposals.
• Establish and maintain long-term working relationship with Clients.

What we’re looking for: -

• Ability to interpret technical information, including detailed design drawings.
• Proven ability to produce high-quality tenders and proposals.
• Self-motivated and proactive, with strong organisation skills.
• Able to work to tight deadlines and take ownership through to completion.
• Construction experience with a main contractor, ideally within Design & Build.
• Commercial awareness, including package negotiation and influencing skills.
• Strong IT skills (MS Office) and experience with EValuate or similar estimating software.

If you are interested, please send your CV to HRservices@campionhomes.com