The Consumer Code for Home Builders (the code), which came into effect in April 2010, applies to all home builders registered with the UK’s main new Home Warranty Bodies; NHBC, Premier Guarantee and LABC Warranty. The scheme ensures new homebuyers are better informed than ever before on vital aspects of their property, such as service levels and build timescales.

What is the Consumer Code for Home Builders?

The code gives protection and rights to purchasers of new homes. It requires all new homebuyers to be treated fairly and ensure they are fully informed about their purchase before and after they sign the contract.

The code came into effect on April 1, 2010, and was developed by a leading group of house builders, construction industry bodies and the Government.

The aim of the code is for all new homebuyers to:

  • be treated fairly
  • know what levels of service to expect
  • be given reliable information about their purchase and their consumer rights before and after they move in, and
  • know how to access speedy, low-cost dispute resolution arrangements to deal with complaints about breaches of the code

The code reinforces best practice among home builders to encourage a consistently high level of information and customer service. It builds on successful efforts already made by the industry to improve consumer satisfaction in recent years.

Visit their website for further information: Consumer Code