Customer Charter

At Campion Homes we place our customers at the centre of the buying process and are committed to providing a quality of product and service that is second to none.

We are delighted to make the following pledge to you:

  • Our Customer Charter will be clearly displayed on our website, in our Sales and Information Centre and will form part of our Homeowner’s Guide.
  • Our Sales and Marketing literature and advertising material will be clear and honest.
  • Our staff will be appropriately trained to assist in all aspects of the home buying process.
  • We will provide you with detailed information regarding the property we are selling you prior to you making a legally binding commitment to purchase.
  • We will ensure that the terms and conditions of the missives are clear and fair.
  • We will make your cancellation rights clear to you should you no longer wish to buy.
  • We will advise you of any health and safety precautions that must be adhered to when visiting a development site and if you are living on a development site where construction work is commencing or continuing.
  • We will provide you with regular updates regarding the construction of your new home.
  • At the handover of your property, we will demonstrate the functions and facilities of your new home and provide you with all the necessary guarantees and instruction leaflets.
  • We will provide you with login details to your personal Home User Guide, which contains guidance notes and details on your new home.
  • We will advise you of procedures regarding after sales and customer complaints and provide you with out of hours emergency contact details.

Quality Build & Aftercare

We received a fantastic service when buying our first home from Campion Homes.

We will continue to recommend this company, not only for the customer service, but for the quality of the build and the aftercare that we received.

Mari & Greg Herd
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